Refund policy
Return & Refund Policy
At ZR Trendz customer satisfaction is our top priority. If something isn’t right with your order, we’re here to make it right.
15-Day Return Policy
We offer a 15-day return window from the day you receive your item.
If you’re not satisfied, you can request a return or refund within this period.
Eligible for Return or Refund
You are eligible for a return or refund if:
The item arrived damaged or defective
You received the wrong item
Your order was lost in transit
The item is unused and in original condition
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Used or worn items
Items damaged due to misuse
Items returned after 15 days
(Digital products and gift cards are non-refundable.)
Refunds
Once your return is approved:
Refunds are processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
If a return is not required, we may issue a full or partial refund directly.
Return Shipping
If the return is due to our mistake (damaged, defective, or wrong item), we cover the cost
If the return is due to personal reasons, the customer may be responsible for return shipping
How to Request a Return or Refund
To start a return or refund, contact us at:
Email: zohaiba6716@gmail.com
Please include:
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Your order number
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A brief explanation
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Photos (if the item is damaged or incorrect)
We respond within 24 hours.
💙 Our Customer Promise
We believe in fair and honest service.
If there’s ever an issue with your order, we’ll work with you to find a solution—refund, replacement, or resend.
Your trust matters to us.